Clicking Tasks or People on the BPOS Dashboard form inside Encompass opens the POS in a new window. When that window fails with An Error was encountered with the requested page, or simply never loads, the cause is usually on the platform side rather than on your machine.
Check whether it is just you
Ask one or two colleagues to open the same buttons on any file. The distinguishing symptom is that it fails on every file, for more than one person, at the same time. That pattern is a platform fault.
If it is only you, and only on one file, that is a different problem — see the articles on pipeline visibility and loan assignment.
What to do
- If more than one person is affected, report it once for the office rather than opening a ticket per user.
- Do not route it to your internal IT team first. A plugin launch error of this shape is not a network or workstation problem, and involving IT usually costs a morning.
- Once you are told a fix is out, close Encompass completely and relaunch it. The fix does not take effect inside a session that was already open, which is why some people come back working and others do not.
- Expect pages to feel slow or load partially for a short period afterwards while the fix finishes rolling out. That settles on its own.
While you wait
Work that does not go through the plugin still works. You can sign in to your own POS site directly and reach your pipeline, tasks and documents there.