Two changes to the borrower application are worth knowing about, because between them they account for a good share of the "my borrower started an application and it vanished" calls.
Address Lookup
The application now has an Address Lookup search box. The borrower starts typing an address and picks a match, and the street, state and ZIP code fill in for them. It cuts out the typos in the property address that later stop a file being assigned to the right loan officer.
Finishing an application already started
A borrower who leaves an application unfinished now sees a You have an application in progress banner on My Applications, with Continue application to pick up where they left off.
This matters for you as well. Until an application is submitted, the borrower can go back through it and change an earlier answer — useful when a workflow question did not appear because of how something earlier was answered. Have them continue the draft and work back to that question rather than starting over.
If the borrower only created an account and went no further, there is no draft to continue and nothing will appear in your pipeline. That is the expected result, not a lost application.
Also in this release
- Clearer messages when an upload on a verification task fails.
- More application answers now reach Encompass correctly, including home counseling, REO property use, military service and the e-consent accepted date.