---
title: "Self-Service Password Reset"
slug: "self-service-password-reset"
updated: 2025-04-07T18:46:34Z
published: 2025-06-16T16:09:12Z
canonical: "docs.thebigpos.com/self-service-password-reset"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Self-Service Password Reset

Overview: Process for borrower to reset their own Password and how to reset older user accounts

From main client page, bottom of username/password submit. see “Forgot my password”

If old “Okta” user account was not migrated to Cogntio, this link will populate user account to Cognito DB. This will allow for Self-service or SA PW reset [https://corporate.ahmcloans.com/forgot-password](https://corporate.ahmcloans.com/forgot-password) (client specific)

![](https://cdn.document360.io/21895997-b73e-4454-b2fc-b392bce2e236/Images/Documentation/image(9).png?sv=2026-02-06&spr=https&st=2026-11-14T04%3A22%3A35Z&se=2026-11-14T05%3A22%3A35Z&sr=c&sp=r&sig=LKfl2y42eBGqPvREpvSa3FrCzenfWUENNidujEQOF1Q%3D)