---
title: "Switching a loan between POSF and Consumer Connect"
slug: "81-switching-a-loan-between-posf-and-consumer-connect"
updated: 2026-11-02T18:44:08Z
published: 2026-11-02T18:33:12Z
canonical: "docs.thebigpos.com/81-switching-a-loan-between-posf-and-consumer-connect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Switching a loan between POSF and Consumer Connect

The signing method for a loan can now be changed from the **loan header**. Admins can switch a loan between **POSF** and **Consumer Connect**. Loan officers can see which method a loan is using but cannot change it.

## What switching does not do

**Switching the signing method does not unlink the borrower in Encompass.** The Consumer Connect association stays on the file until an Encompass administrator runs **Unlink** separately.

This is the single most useful thing to know about the feature, because leaving that step out produces a loan that looks correct — the header says POSF — while the borrower sees nothing under **E-Sign Documents**. If you switch a loan and the borrower still cannot sign, the unlink is almost certainly what is outstanding. It has to be done for every borrower on the file.

## When signing does not finish

If an Encompass signing session fails to complete, the borrower now sees the reason along with a **Reference ID**, and can choose **Try Again** or go back to their documents. Ask the borrower for that Reference ID before raising anything — it identifies the specific failure and saves a round of questions.

## Checking which method a loan is on

The method shows in the loan header for everyone. It is worth checking before you troubleshoot a signing problem, particularly on older files, on files converted from a previous system, and on anything created before your branch was moved across.

New branches are not automatically set to POSF. Ask support to switch each new branch over as you create it.