The signing method for a loan can now be changed from the loan header. Admins can switch a loan between POSF and Consumer Connect. Loan officers can see which method a loan is using but cannot change it.
What switching does not do
Switching the signing method does not unlink the borrower in Encompass. The Consumer Connect association stays on the file until an Encompass administrator runs Unlink separately.
This is the single most useful thing to know about the feature, because leaving that step out produces a loan that looks correct — the header says POSF — while the borrower sees nothing under E-Sign Documents. If you switch a loan and the borrower still cannot sign, the unlink is almost certainly what is outstanding. It has to be done for every borrower on the file.
When signing does not finish
If an Encompass signing session fails to complete, the borrower now sees the reason along with a Reference ID, and can choose Try Again or go back to their documents. Ask the borrower for that Reference ID before raising anything — it identifies the specific failure and saves a round of questions.
Checking which method a loan is on
The method shows in the loan header for everyone. It is worth checking before you troubleshoot a signing problem, particularly on older files, on files converted from a previous system, and on anything created before your branch was moved across.
New branches are not automatically set to POSF. Ask support to switch each new branch over as you create it.