---
title: "Finding the e-consent audit trail"
slug: "67-finding-the-e-consent-audit-trail"
updated: 2026-11-02T18:43:22Z
published: 2026-11-02T18:31:21Z
canonical: "docs.thebigpos.com/67-finding-the-e-consent-audit-trail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Finding the e-consent audit trail

Third-party vendors — tax transcript providers in particular — often ask for the signature audit trail when a borrower signed a request electronically. It is not held in the POS, and it is not the consent summary you see on the loan. It sits against the disclosure package itself.

## Where to find it

1. In Encompass, open the file.
2. Go to **Tools → Disclosure Tracking**.
3. Open the **disclosure package that contained the document in question** — the date matters, so pick the right package rather than the most recent one.
4. Select **View Audit Trail** at the top of the page.

That is the document vendors are asking for. The trail belongs to the package, not to the loan as a whole, which is why opening the loan-level consent view returns the wrong thing.

## When a consent date has not populated

A consent that was given but never reached Encompass is usually waiting behind an open file. Make sure nobody has the loan open in Encompass, then re-sync the consents. If the file was started under the older ConsumerConnect flow and later moved, expect some oddities and raise it with support rather than re-sending.

## What the POS records

Invites, e-consent entries and disclosure reminders are all written to the loan log, so you can confirm from the POS side what was sent and when before escalating.

## Outside the POS

Verification and transcript products are not POS integrations. If the vendor needs something beyond the audit trail, their own support is the faster route.