Third-party vendors — tax transcript providers in particular — often ask for the signature audit trail when a borrower signed a request electronically. It is not held in the POS, and it is not the consent summary you see on the loan. It sits against the disclosure package itself.
Where to find it
- In Encompass, open the file.
- Go to Tools → Disclosure Tracking.
- Open the disclosure package that contained the document in question — the date matters, so pick the right package rather than the most recent one.
- Select View Audit Trail at the top of the page.
That is the document vendors are asking for. The trail belongs to the package, not to the loan as a whole, which is why opening the loan-level consent view returns the wrong thing.
When a consent date has not populated
A consent that was given but never reached Encompass is usually waiting behind an open file. Make sure nobody has the loan open in Encompass, then re-sync the consents. If the file was started under the older ConsumerConnect flow and later moved, expect some oddities and raise it with support rather than re-sending.
What the POS records
Invites, e-consent entries and disclosure reminders are all written to the loan log, so you can confirm from the POS side what was sent and when before escalating.
Outside the POS
Verification and transcript products are not POS integrations. If the vendor needs something beyond the audit trail, their own support is the faster route.