---
title: "A pending invite blocking a new one"
slug: "57-a-pending-invite-blocking-a-new-one"
updated: 2026-11-02T18:42:39Z
published: 2026-11-02T18:33:56Z
canonical: "docs.thebigpos.com/57-a-pending-invite-blocking-a-new-one"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# A pending invite blocking a new one

You go to invite a borrower or co-borrower and the option is missing or will not send. Or the borrower reports a dead link, and the loan shows the same person twice. A pending invite sent to an address that was wrong, or has since changed, holds the slot until it is cleared.

## Check the invite status first

Open the loan and look at the people on the file. A status of **Invited** means an invite has gone out but the borrower has not yet created their account — it does not mean they have one. Only a registered borrower can see documents or sign.

## Remove the stale invite

Use the three-dot menu next to the borrower's name on the loan and delete the pending invite. The invite option becomes available again straight away, for the primary borrower and the co-borrower. Send the new invite once the address is right.

## Correct the address before re-inviting

The borrower's email lives in Encompass. Correct it there, save the file, then send the invite. Two things to watch: an address with a stray character such as a doubled full stop looks correct at a glance and will never deliver, and a copied and pasted address often carries a trailing space.

## What changed in 3.10

Changing a co-borrower's email now moves their pending invite to the new address and sends a fresh link automatically, so this case no longer needs clearing by hand.

## What support will ask for

The loan number, the borrower's correct email address, and confirmation that it has been saved in Encompass.