---
title: "Encompass plugin update failing"
slug: "36-encompass-plugin-update-failing"
updated: 2026-11-02T18:41:47Z
published: 2026-11-02T18:31:28Z
canonical: "docs.thebigpos.com/36-encompass-plugin-update-failing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Encompass plugin update failing

Encompass prompts for a Big POS plugin update and the update fails, or it completes but the new settings behave oddly. This is usually environmental rather than a fault in the package.

## Most often this is your network

The update downloads from an external location, and corporate filtering or a proxy commonly blocks it. Ask your IT team whether that download is permitted from the machine running Encompass, then retry. If a download link support sends you also fails, that points at the same filtering.

## Ask for the manual package

Where the in-product update will not run, support can supply the plugin package and the DLL directly for a manual install. If links from one file-sharing service are blocked on your network, say so — alternatives are available. You do not need to be added to anyone's tenant to receive them.

## Control when production takes the update

The update applies when a super-admin approves it on login. To test first, run it in your test environment and hold off approving in production until you are satisfied.

## After the update

The new settings sit under the **Big POS Settings** menu in Encompass. Rename or rebrand the dashboard form from there; doing it elsewhere has produced errors on the input form builder.

## What support will ask for

Which environment you are in, the exact error text, and whether you used the in-product update or a manual package.