---
title: "Needs attention panel"
slug: "22-needs-attention-panel"
updated: 2026-11-02T18:41:01Z
published: 2026-11-02T18:33:36Z
canonical: "docs.thebigpos.com/22-needs-attention-panel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Needs attention panel

The Needs Attention panel surfaces every outstanding action on a loan in one place, replacing the easy-to-miss red bell icon.

## What it shows

- Disclosures waiting to be signed
- Tasks to complete
- Pending invites, on a single **Pending Invites** card

## One card for unregistered borrowers

The separate **Borrowers Not Using POS** card no longer exists. It was folded into the single **Pending Invites** card, so a borrower who has not registered is listed once rather than appearing on two cards at the same time.

Each unregistered borrower gets one row with one action. That action is **Resend invite** where an invite is outstanding, or **Invite to POS** where the invite never went or has expired. If you are working out why a borrower has no account at all, see article 33, borrower has no POS account yet.

## Who sees it

Both the borrower and the loan team see the same panel. That means loan officers and their teams can see what is blocking a file and nudge the borrower proactively, instead of waiting for a call.

It renders on every loan, not only the newest loan version, and applies to POSF and Consumer Connect loans.

## Using it before contacting support

When a borrower says they are stuck, open their loan and look at this panel first. It names the specific outstanding action. Most "the borrower cannot proceed" questions resolve here without a ticket, because the blocking item is usually an unsigned disclosure or an unaccepted invite rather than a fault.

## Related

Reminders for anything listed here can be sent from the System Notifications Manager inside the loan's Tasks module.