---
title: "Confirm submission on e-sign packages"
slug: "21-confirm-submission-on-e-sign-packages"
updated: 2026-11-02T18:41:01Z
published: 2026-11-02T18:33:35Z
canonical: "docs.thebigpos.com/21-confirm-submission-on-e-sign-packages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm submission on e-sign packages

**POSF clients only.**

A borrower can sign every document in a package and still have it show as unsigned. The signing step and the submission step are separate.

## The required sequence

1. The borrower signs the documents.
2. The borrower clicks **Confirm Submission**.
3. The borrower clicks **Leave Session** to exit.

**If Confirm Submission is not clicked, the documents are not marked as signed.** Closing the browser, navigating away, or clicking only Leave Session will leave the package incomplete.

Borrowers with packages waiting to sign see a reminder above the list stating this.

## When a borrower insists they signed

This is the first thing to check. The borrower's account is correct, the package was delivered, and they did sign — the submission simply never registered. Ask specifically whether they saw and clicked **Confirm Submission**, rather than whether they signed.

If they did not, have them return to the package and complete the sequence. No resend is required.

## Related

See the article on a borrower reporting nothing available to sign, which covers the other causes — eConsent not accepted, an invite never clicked, and documents already signed.