Admins can review, trace, and diagnose platform activity without opening a support ticket for every question. Use this as the first step when something on a loan or user account looks wrong.
Where to find it
Admin Portal → Audit Log. Admin-only.
What it shows
- A paginated, filterable log of entity changes across the platform.
- Filters for Change Type, Entity Type, Entity ID, and date range.
- A JSON change-diff viewer showing exactly what changed and when.
How to use it in practice
When a value on a loan is not what someone expects, filter by that loan's entity ID and the date range in question. The diff shows whether the change came from a user action or a sync, and when. That answer is usually enough to resolve the question, and if it is not, it turns a vague ticket into a specific one.
What to send support if you still need help
The entity ID, the date and time of the change you are asking about, and what you expected to see instead. That saves a round trip.
Related
Loan-level activity is also visible to loan officers through the loan audit trail, which records application starts, e-consent, document uploads, and similar events on the file itself.