---
title: "Deleting a loan from the POS"
slug: "12-deleting-a-loan-from-the-pos"
updated: 2026-11-02T18:40:17Z
published: 2026-11-02T18:32:35Z
canonical: "docs.thebigpos.com/12-deleting-a-loan-from-the-pos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deleting a loan from the POS

Loan staff can remove a loan from the POS without involving support and without touching the Encompass file.

## Where to find it

**Delete** appears in the **Pipeline** row menu and in the **Loan Details** action menu, behind a confirmation dialog that spells out what happens.

## What happens

- **Immediate in the POS** — the loan disappears from the borrower's and the loan officer's view straight away. Anyone sitting inside it is moved out cleanly rather than left on a dead page.
- **The Encompass file is untouched** — deleting removes the loan from the POS only. Big POS clears its own enablement flag on the file so the loan stays out of the POS, and marks it so a later sync cannot quietly bring it back.
- **Safe when the file is locked** — if the file is open in Encompass at the time, the LOS update queues and completes once the lock clears.
- A borrower whose only loan was deleted sees a proper empty state.

## Before you delete

Download any documents you need off the file first. Once the loan is out of the POS you no longer have them there.

This removes the loan for everyone, including the borrower. If you only need to stop notifications or correct data, that is a different action — deleting is not a way to clean up a mistake on an active file.

## Putting the loan back

Because deleting clears the Big POS enablement flag, re-ticking that flag restores the file. Open the loan in Encompass, go to the Big POS dashboard, open the **Diagnostics** tab, tick the enablement checkbox and save. The loan comes back, typically into **Incomplete Applications** first. See article 55, loan not visible in the POS.

## Deleting a pending invite

A pending invite is history tracking only. If the person it was sent to is already on the file, deleting the invite is safe and clears what looks like a duplicate. See article 66, extra borrower pairs and duplicate files.

## Who can do it

Admins, loan officers, LOAs, and processors.