---
title: "Loan people view"
slug: "11-loan-people-view"
updated: 2026-11-02T18:40:17Z
published: 2026-11-02T18:32:34Z
canonical: "docs.thebigpos.com/11-loan-people-view"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.thebigpos.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loan people view

The loan **People** page is a single list covering the whole access lifecycle, replacing the separate Loan Users, Loan Contacts, and Pending Invites tabs. People who are not in the loan yet sort to the top.

## The lifecycle

**LOS contact → Invited (Pending or Expired) → Active user**

Each state carries its own badge: Active, Invited, Expired, or LOS Only. Pending invites show a relative expiry hint, so you can see which invitations need resending.

## What you can do

- **See who has access, who was invited, and who needs a nudge** in one place.
- **Resend an expired invite** rather than guessing whether one was ever sent.
- **Remove an invite** — admins can delete an invite, and the action is recorded in the audit trail.

Co-borrower limits are enforced when an invite is verified and redeemed, not only when it is sent.

## On mobile

The same unified list ships in the mobile app, with the same lifecycle sorting.

## Common confusion

A borrower who says they cannot get in is often sitting at **Invited** rather than **Active** — the invite was delivered but never clicked. Check this page before reporting a login problem. A borrower with no account cannot sign in, and no password reset will create one.

## Deleted accounts

Deleted user accounts no longer appear under a loan's Users, and no longer displace agent contacts that share their email address.