Applications are submitting successfully, but the loan officer receives no email notification, or a borrower never receives an invite.
Most likely cause: blocked on the receiving side
In the cases reviewed, send logs showed notifications leaving the platform normally and being blocked by the receiving mail infrastructure.
Where a client's POS sending domain has only recently been stood up, invites to iCloud and Apple addresses are being refused outright. Support's read is that this is new-domain reputation rather than a fault in the message, and they are monitoring it rather than fixing it. There is no switch to flip.
A support reply landing in your own organisation's quarantine folder is common enough to be worth checking before assuming support has not answered.
The workaround that works
You do not need support for this. On the People page, open the three-dot menu on the borrower's row and copy the invite and e-consent URL from there. Send it to the borrower directly by text or personal email. The link works exactly as the emailed one would.
How to resolve it
- Ask support to check the email log and confirm whether the invite or notification actually landed. Do this before anyone resends.
- If messages show as sent and blocked, the filtering is on the receiving side. Raise it with your internal IT.
- Once corrected, support can re-send the held notifications so you can confirm delivery end to end.
Related
The inverse question — working out which of the emails you are receiving come from the POS at all — is covered in article 53, identifying which emails come from the POS.